We help our clients grow their business by understanding what matters most to their customers. Our products and solutions provide a deep understanding of what drives future behavior of your customers. We understand not only the “what” and the “how” but also the “why” of your customers behavior.
05 December, 2017
08 February, 2017
The Net Promoter Score is an index that measures the willingness of customers to recommend a company’s products or services to others. By classifying customers as detractors, passives, or promoters, organizations can identify overall customer satisfaction and loyalty.
While NPS is a metric that C-suite executives track, they are often caught in the trap of not seeing improvements over time, much like customer satisfaction measures. To drive actionability and guarantee a deeper understanding of how to improve NPS scores over time, OSG offers a simple framework that measures what matters to customers and drives interventions on the measures that matter in a personalized manner.
Attend this webinar to understand how OSG used cognitive and behavioral analytics to help improve NPS scores for a client by converting passives to advocates, leading to higher customer engagement, and hence revenues.
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When:
Wednesday, June 27, 2018 (12:00 PM EDT)
Thursday, June 28, 2018 (12:00 PM EDT)
Speaker:
English
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