Improving customer experience is at the top of the priority list for every company today. The reality is, a company is always providing an experience to its customer, either good or bad and there is no escape from it.
Customers today are spoilt by choice and information, while the companies struggle to meet their ever-changing expectations.
If you are looking to Design Customer Experience that Delivers Growth, OSG’s seminar is a must attend to find out how our advanced behavioral and cognitive analytics platforms looks at historical behavior patterns and combines that with expected future decision making to deliver solutions that help,
1230 – 1300: Registration and Lunch
1300 – 1315: Opening Session
1315 – 1345: Understanding Customer Expectations and Future Needs key to Delivering Great Customer Experience – R. Sukumar, Ph.D., CEO – OSG
1350 – 1420: From Point of Sale to Point of Need: How Digital Technology is Transforming Retailing – Prof. Werner Reinartz, Univ. of Cologne, Germany
1425 – 1455: Speaker session 3 (To be finalized)
1500 – 1530: Panel Discussion
1530 – 1700: Networking Drinks