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Designing Customer Experience that Delivers Growth

12.30 pm – 5 pm,

September 12,

Skyloft – Millbank Tower, London

Designing Customer Experience that Delivers Growth
September 12 – London

Improving customer experience is at the top of the priority list for every company today. The reality is, a company is always providing an experience to its customer, either good or bad and there is no escape from it.

Customers today are spoilt by choice and information, while the companies struggle to meet their ever-changing expectations.

If you are looking to Design Customer Experience that Delivers Growth, OSG’s seminar is a must attend to find out how our advanced behavioral and cognitive analytics platforms looks at historical behavior patterns and combines that with expected future decision making to deliver solutions that help,

  • Acquire high value customers
  • Retain existing customers
  • Grow business from existing customers
  • Increase margins on products and services

Agenda:

1230 – 1300: Registration and Lunch

1300 – 1315: Opening Session

1315 – 1345: Understanding Customer Expectations and Future Needs key to Delivering Great Customer Experience – R. Sukumar, Ph.D., CEO – OSG

1350 – 1420: From Point of Sale to Point of Need: How Digital Technology is Transforming Retailing – Prof. Werner Reinartz, Univ. of Cologne, Germany

1425 – 1455: Speaker session 3 (To be finalized)

1500 – 1530: Panel Discussion

1530 – 1700: Networking Drinks

Book your seat by signing up from the form below:

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