We increased customer retention by 30% for a major global online retailer in the automobile parts and accessories market.

 

%

increase in retention for client

Utilizing our technology platform to deliver appropriate highly engaging survey with our ASEMAP™ superior trade-off methodology we were able to uncover clearly defined customer segments based on what customers value most and what they are willing to forego and how e-retailers are perceived against these attributes.

This provided powerful guidance for our client’s development of their offer and their associated platform strategy. We assisted in testing and finetuning to enhance retention.

Insights  & success stories from our team

Harnessing the Power of Technology in Medication Management
On Premise Growth Strategy: Identifying Customer Segments
FinTech’s Impact on Traditional Banking
The Value of Customer Journey Mapping and Unlocking New Approaches with Technology
Driving Return on Customer Experience
Leveraging Customer Data and Analytics to Drive Growth
Evolution of the Retail Store in an Omnichannel, Tech-Heavy World
Changing the Face of Marketing Using Hyper-Personalization- Because Everything Else is Irrelevant
Harnessing Consumer Emotions: Recharge your Brand and Fuel Growth
Behavioral Analytics for a Structured Approach to Storytelling – Understanding Customer Journeys in a Hyperconnected World