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Retail

How OSG Is Driving a Retailer’s Customer Experience Transformation

By OSG Team on February 12, 2017

Case Study: How a leading franchise is leveraging the impact of IBM Watson to improve customer experience and drive growth

  1. Identify & understand key drivers of customer satisfaction
  2. Quantify the relative importance and how would they drive customer loyalty
  3. Design & implement a monitoring & tracking system to effectively manage performance